On the one hand, ACTA members travel agents and, on the other, consumers who benefit from a flood of online data on travel. Data that enables people to decipher airfare mysteries, figure out which seats are best on each plane, or train, or and learn the historical highs and lows of prices for any specific destination.
If you are a frequent flyer or someone willing to invest time to get the best deal and the best trip, it's one good way of doing it. Or, if you would rather let a professional agent take care of your travel research, travel planning and travel costs, it's also a perfect and different way of doing it.
Travel agents offer advice about all kinds of destinations and make arrangements for
transportation, hotel accommodations, car rentals, sight seeings ... It's their job to
stay on top of travel trends and to make sure everything is properly planned. Your flight could be delayed, your hotel could be overbooked, your travel insurance could refuse your claim ...
Before you book your next trip, it's best to carefully evaluate the travel agent of your choice and to clarify all the services and all the costs. Travel agents speak travel language and they're there for you if and when you need a specific travel service, run into trouble or need a specific travel information. Travel agents who look at you in the eyes and who shake your hand.
Knowledgeable and experienced travel agents who can track down discounts and bargains quickly, set up complicated itineraries and provide “insider information,” such as reports from other travel agencies or from customers who have taken your proposed business or vacation trip.
Or, ill-informed and inexperienced travel agents who may be influenced or persuaded or offered payment by supply chains such as accommodation companies, beverage companies, food companies, recreation companies, shopping companies, tour operators, transportation companies ...
A local tourism industry divided into six important sectors as in:
Establishments primarily engaged in arranging, assembling and marketing tours, generally through travel agencies, along with sales to businesses, to individuals and households, to governments, to non-profit organizations and public institutions including exports outside Canada. An industry that also comprises establishments primarily engaged in travel arrangement and reservation services.
Examples of establishments in this industrial group are:
So, simply ask your ACTA members travel agents. What you want is a solid company that can and does provide a wide range of expert services including those related to problems such as cancellations and delays.
That said, some travel agents only work part time, many are retired and have pensions and investments, others sell travel to family and friends while maintaining a career elsewhere and each and everyone of them enjoy the benefits of being in the travel industry. For more information on travel agencies, you may wish to consult the Règlements sur les agents de voyage de l’Office de la protection du consommateur.
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