Cultural Intelligence Part 2


Cultural intelligence Part 2 as in culture topics and professional behavior, local values, beliefs, attitudes and social habits. A cultural competence mixed with good manners and the ability to relate to cultural situations.

6. Binding Agreement

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  • When you promise a service or a price we expect you to keep your word.
  • A specific type of promise we perceive as a binding agreement.
  • Honour your commitments. Do what you say you will do.
  • Your credibility or the value of your word will be affected if you do not deliver as promised.

7. Body Language

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  • Common courtesies such as smiling and greeting people are expected and appreciated.
  • Direct eye contact is valued during conversations. It demonstrates sincerity and interest.
  • If a woman asks you a question, make eye contact and direct your response to her.
  • We maintain a distance of approximately 60 cm or 3 feet between each other.

  • We feel uncomfortable when our personel space is invaded.

  • We rarely touch each other while conversing.

8. Business Cards

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  • We exchange business cards, but remain selective. We do it when we wish to stay in relation with someone.

  • The exchange is usually done at the end of a meeting rather than at the beginning.

  • If you offer your business card we will offer ours in return. We may also wait until you ask us for one. 

  • We will often hand it over without paying much attention. Do not be offended, it is only because we do business in a rather informal way.

  • The use of French on one side and English on the other is acceptable.

9. Business Etiquette

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  • Be punctual, approachable and accessible. 
  • Know how to introduce yourself.
  • Use the French "vous".
  • Set up meetings or arrange visits. Do not arrive without an invitation.
  • Be polite and friendly in hallways and return phone calls. 
  • Master French, read, write, speak.

10. Business Lunch

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  • A business lunch sometimes serves as a preparation for a negotiation.

  • A business lunch is offered to maintain a good business relation and partnership. 

  • Most of the time, we will entertain in a restaurant and during lunch hour.
  • Lunch is usually light, without alcool and will last about one hour and a half. 

Our Cultural Intelligence Part 2 and all the others are not without incongruities though. For example:

  • According to some, we can order and receive a pizza faster than when we call for an ambulance.
  • In our pharmacies, pharmacy counters are way back while cigarette counters are in front, near the entrance.
  • It is not unusual for some of us to order a double cheese burger, a large fries and ... a coke diet.

Montreal BUSINESS Kit
Cultural Intelligence Part 2 by Rachel Louise Barry
You may also wish to visit Global Affairs Canada- Cultural Information

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Discovering the 60,000 or so companies established on the Island of Montreal.