Concierges Tips and Services

Concierges tips and services along with immediate appreciation for services rendered. In short, concierges assist guests and work for tips. Highly qualified concierges who can and do improve your stay and make it very special.

If you have not been able to get a good tee time or a reservation at a new and trendy restaurant, the hotel concierge will most probably make it happen. Not all rating hotel deals have a concierge but when they do, he or she can be very helpful.

Hotels Concierges Tasks and Duties

Concierges ...

  • Arrange tours and activities;
  • Arrange transportation and excursions upon request;
  • Develop network of contacts, service providers and businesses.
  • Greet guests and customers;
  • Make dinner reservation;
  • Manage guest and guest complaints;
  • Manage guests requests for housekeeping or maintenance
  • Manage mail, luggage and deliveries;
  • Obtain tickets for events;
  • Perform basic administrative, secretarial and reception duties;
  • Provide information and recommendations on local features;
  • Provide or arrange business services;
  • Run errands to assist guests;
  • Take messages ...

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Concierges work for tips and, since they can and do provide a rather large variety of services, standard tipping guidelines are not always the best solution. As a whole, simple requests can be rewarded with regular or standard tips while more elaborate and more complex requests should be rewarded accordingly. 

As for our star-rating hotel system, one star is the lowest rating, and five stars is the highest score. Although knowing the best and the worst scores is helpful, knowing the meaning of hotel star ratings is much more beneficial.

A five-star hotel provides flawless guest services, a four-star offer many special services and amenities, a three-star provides average amenities, a two-star offers basic necessities and a one-star is no more than a place to rest for the night.

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Hotels Concierges Services Skills

If you have a problem...

  • Allow for a reasonable response time considering the nature of the problem.
  • Calmly explain your situation to the supervisor and allow him or her time to fix the problem.
  • Do not make it a personal attack against the person who is trying to help you.
  • Do not, repeat, do not play the "big shot" game. If you are not comfortable with the person you are dealing with, if you feel he or she is not helpful, ask to see the supervisor.
  • If you have a satisfactory solution to your problem, suggest it. Remain calm and keep it business like.
  • Speak with the front desk, explain the problem and politely ask how and when it will be fixed.
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Hotels Guests Check Out Time

  • Check your balcony for swimsuits you left out there to dry.
  • Check your bill and make sure all charges and discounts are applied. 
  • Make sure you have removed all your items from the hotel safe. 
  • Make sure your memberships were given proper credit.
  • Open all the drawers.
  • Search your room completely.
  • Sign your bill. 
  • Turn in your room key. 
  • Unroll the sheets and comforters.
  • Verify that the charges are being on the proper credit card.
  • Watch your luggage.
  • Your bathrobe might be hiding behind the bathroom door.
  • Your shoes might be hiding under the bed.
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Hotels Guests Tips and Services

When you stay at a hotel, are you always paying for services you did not use or did not ask for or, are you looking for services they do not offer? Some research and some planning can and does help find the right hotel and the right room in a hotel that best suits your specific needs and requirements.

Simply become an informed traveler and find the perfect hotel and the perfect room so you can enjoy a safe, healthy, economical and pleasant stay. Perfect hotel deals, those that best suit you and your requirements. 

Finally, remember to tip the bellboys if they have brought down your luggage, the concierge if you took advantage of his or her services and the shuttle driver if you use the shuttle back to the airport.

Montreal TOURISM Kit
Concierges Tips and Services
by Rachel Louise Barry

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